Delivery and Returns
Delivery
We (www.naknakstore.com) ship our most of products around the world via FedEx. The cost of shipping you have to pay depends on your total purchase items’ weight and your country. Once your package is picked up by carriers, you will receive an email with shipping information sent by the FedEx system. If we need to ship your package by using other shipping company, our customer service will contact you to provide shipping information.
Shipping cost and delivery time
The shipping charges depend on the type of product and on where you live. The exact freight costs for your purchase will be shown in the ordering process. Orders are shipped on business days. Holidays in your country might cause shipping delays. Delivery time and shipping costs are subject to change without prior notice. NAKNAK products are all shipped from our warehouse in Taiwan.
Customs and import charges
Orders in Taiwan are not subject to taxes and duties. Local customs and VAT/sales tax will be charged when shipping outside Taiwan. You might be charged for item values and shipping costs. The total charges will be invoiced to you directly from FedEx or other shipping companies. We suggest that you contact your local customs authority to determine a landed cost prior to completing your purchase.
Returns and Refunds
Thank you for shopping at NAKNAK Store.
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 15 days of the original purchase of the product.
To be eligible for a return, please make sure that:
- The product was purchased in the last 15 days
- The product is in its original packaging
- The product isn't used or damaged
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
- By email: service@naknakdesign.com
Send the product with its original packing to:
No.40, Dexing W.Rd., Shilin Dist.,
Taipei 111, Taiwan
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from NAKNAK.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Unfortunately, sale items cannot be refunded. Only regular-price items can be refunded.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email:service@naknakdesign.com